Cancellations

If an order needs to be cancelled, you must call within twenty-four (24) hours of the day the order was placed between working hours of 8:30 a.m. and 5:30 p.m. Though we do our best to accommodate our customers, please realize that some products could begin immediate production and may incur a charge for the material used. At the time of cancellation, you will be given a cancellation number in which you can refer to if needed. All cancellations must be backed with a cancellation number.

New Accounts

A credit application is required for each new account. New accounts are processed as C.O.D. until credit is approved.

Open Accounts

All balances are due 30 days from invoice date. Any balance past due will be subject to ‘production hold’ until the balance is paid in full. All past due balances may be subject to a 1.5% service charge per month until the balance is paid. You will be notified when your account is past due via fax or telephone.

C.O.D. Accounts

Accounts that are shipped C.O.D. will incur a charge. You will be informed of the charge at time of order.

Collection Policy

The customer prompting the action will pay Southland Window Fashions any fees incurred in the collection of unpaid invoices. Please note on the contract (binding by law) that the presence of your signature authorizes you as the party responsible for the debt incurred. Also stated in the contract is a clause asserting that you are liable for any court costs or attorney fees in connection with your personal guarantee.

Manufacturing Hold Policy

If your account becomes past due at any time, Southland Window Fashions reserves the right to place any orders in house on hold until your account is brought current. Customers may place orders but those orders will not be put into production until account is current. During this period customer will not be eligible for any promotion that is being offered at that time. There will be no exceptions to this policy.

Repairs

Customer Service must be contacted prior to any blind being returned for repair. You must present original date of purchase, order number, and sidemark along with a description of the problem and the item number(s) involved. Once Customer Service is contacted, you will be given a RGA number and instructions on how to return the product. When mailing products back to Southland please clearly mark the RGA number. The customer is responsible for any shipping charges incurred for repairs after one year. (Refer to the Limited Lifetime Warranty for details.) Southland is not responsible for products damaged during shipping for repairs.

Freight Damage

Upon receipt of your products, we ask that you inspect and report damage within five days, even if circumstances prevent you from installing the product before the five day time period. If Southland Window Fashions is not notified within this period, we cannot be held responsible for the damaged item or replacement cost. If the box is damaged upon receipt, please refuse delivery and the box will be returned to Southland Window Fashions. Please notify us immediately so that we can file claim with the carrier. Once Southland Window Fashions has received the damaged goods we will inspect, repair, and immediately re-ship.

Shipping & Handling

Any blind that is over 84” in width must be sent by common carrier. An additional $75 charge will be incurred for common carrier shipment. There will be a $1.00 per item handling fee for all items shipped UPS.

Placing Orders

Customers may place orders either by telephone or fax. All telephone orders are recorded for your protection. Only persons listed on the account will be able to place orders. Customers are responsible for providing Southland with those names. After the order is placed, the order will be repeated. At that time, the customer is responsible for confirming the accuracy of the order. Customers may also fax in orders. After the orders have been entered into the computer, you will then receive an order number to confirm that it has been placed.

Note: All pricing is subject to change.